Silent Treatment
While healthcare organizations are making improvements to reduce preventable medical errors caused by poor communication, new research reveals that Silence Still Kills.
Researchand regulatory bodies have long affirmed that poor communication in healthcare is harmful at best and deadly at worst. In the 2005 Silence Kills study, VitalSmarts and AACN (American Association of Critical-Care Nurses) found that 84 percent of physicians observed colleagues taking dangerous shortcuts when caring for patients and 88 percent observed working with people who showed poor clinical judgment. Despite the risks this poses to patients, less than 10 percent confront their colleagues about these concerns.
Over the past decade, the medical community has made significant investments in various technologies and operating systems to reduce unintentional errors and inaccuracies that can occur in handover protocols, checklists, patient information entry and imaging systems.
While these security tools are an important part of the formula for solving preventable medical errors caused by poor communication, a new study, The Silence Response, conducted by VitalSmarts, AACN and AORN, has revealed that silence still kills.
This compelling presentation will highlight the risky decisions healthcare professionals make on a daily basis not to speak up - even when safety systems alert them to potential risks. In particular, the study shows that health professionals are unable to speak up in the following three situations, which undermine the effectiveness of existing safety tools, when patient risks are clearly evident:
1. Dangerous shortcuts
2. Inadequacy
3. Disrespect
They achieve better patient outcomes.
Are more satisfied and engaged at work
They willingly go the extra mile in their work.
They are more dedicated to stay in their departments and hospitals
In this presentation, participants will learn solutions to make open conversation a core capability in their hospital to eliminate cultures of silence and improve patient outcomes.
Speaker Bahar Sen
Duration: 1 - 3 hours
Participants: From General to Management level in Health Services
www.successprogramme.com +90 216 6816381