Why Staying Silent Destroys Your Company's Profitability
Newresearch shows that employees waste an average of $1,500 and 8 hours of work time for each critical conversation they avoid having. When these costs are multiplied by the prevalence of conflict avoidance, they add up to an unrecoverable cost for companies.
According to the study, conducted by the authors of the New York Times bestseller Critical Accountability, 95 percent of a company's workforce has trouble being open with coworkers about their concerns. As a result, they resort to resource-draining avoidance tactics such as overthinking critical issues, doing unnecessary work, and avoiding the other person altogether.
When conflict avoidance is excessive, the organization's bottom line is negatively and disruptively impacted
The study of more than 600 people surprisingly showed that for just 8 percent of employees, avoiding conflict costs their organization more than $10,000. And one in 20 estimate that they stay silent during a protracted silent conflict because they overthink the issue for more than 6 months.
Face the right problem. Address the issues that will lead to results first, not the ones you have in your baggage.
Harness emotions. Review the story you have written in your head to manage your emotions before you speak.
Master the first 30 seconds. Don't jump in and attack; show that you care about the other person and open the dialog.
Bring out the natural consequences of the topic. Help change the perspective by showing the full impact and consequences of the other person's behavior.
Based on the 1.5 million+ selling New York Times bestseller Crucial Accountability, this fast-paced presentation will teach you how to quickly and effectively deliver accountability conversations in your personal and professional life.
Inspirational Speaker:Bahar Sen
Duration: 1 - 3 hours
Participants From General to Management level
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